Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you reach out to us, including through our contact or quote forms.

• Name and email address
• Company or project details you choose to share
• Budget range and service interests
• Any message content you submit

2. How We Use Your Information

We use the information you provide to respond to inquiries, prepare proposals, deliver our services, and improve how we communicate with prospective and existing clients.

• Reply to your messages and project requests
• Understand your goals and recommend appropriate services
• Maintain records of conversations related to active or past projects
• Improve our website experience and client communication

3. Cookies and Analytics

Our website may use cookies or similar technologies to support basic functionality, performance monitoring, or analytics. These tools help us understand how visitors use the site so we can improve it.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

4. Data Retention and Security

We retain personal information only for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

We take reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

We may rely on trusted third-party providers for hosting, email delivery, analytics, or project management. These providers process data on our behalf and are expected to handle it securely and in accordance with applicable law.

Our website may also contain links to third-party sites. We are not responsible for the privacy practices of those external sites.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.

To make a privacy-related request, contact us using the details below. We will respond within a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@craftvex.com.